To assist you in making the most of your salon and spa experience, here are the answers to some of our most commonly asked questions:
Appointment Arrival: In order to make your salon/spa experience more relaxed and enjoyable, please arrive early for your appointment so that you may fill out the necessary forms and relax and or change into a robe for a spa service if you wish. Please note: If you are more than 15 minutes late we will accommodate you to the best of our ability.
Ambiance: To maintain our healthy ambiance, no smoking is permitted on premises. Cell phones are not to be used in the Day Spa or Salon while receiving your professional service. Thank you!
Clothing: In the Spa: Wear comfortable clothing. We can provide a robe and slippers if you wish! In the Salon: To avoid a color mishap, a robe/ smock can be provided when receiving your color service.
Gratuities: Our technicians greatly appreciate your gratuities as they reflect your satisfaction for the services they have received! Please note: Gratuities are accepted in the form of cash only.
Allergies: Please advise your technician ahead of time of any allergies, food reactions or a specific medication you may be taking if receiving a Spa Service.
Deposits: A deposit may be required if you are scheduling a lash application, Keratin hair treatment, large party groupings and Bridal reservations.
Cancellations: We understand that schedule adjustments are often necessary. We request that you reschedule or cancel your reserved services with at least 24 hours notice. This courtesy enables us to schedule another client and, in turn, maintain a higher availability of services for you as well as others. Last minute cancellations & "No Show" appointments cost our talented professionals’ their time and income. Clients who frequently cancel last minute or "No Show" for their appointments may result in requiring a pre-pay for future services with a credit card when scheduling appointments. We reserve the right to charge 50% of the value of your booked services that are missed.
A Note about Children: A relaxed environment is often desired by our clients. We cannot accommodate children during your service or treatment. Children under the age of 12 are not permitted in the day spa without an appointment. When receiving services, children under the age of 16 must be accompanied by an adult for the duration of their services.
Payment: All major credit cards are accepted at Panache (Visa, MasterCard, Discover and American Express). Payment by check is welcome with proper identification. If your service is a gift, please bring your gift certificate/gift card. Gratuities are accepted in the form of cash only.
Gift Cards: Unfortunately there are no refunds for gift certificates/gift cards. You may transfer to another person or exchange for other services or products. If you are the recipient of a raffle or door prize, your gift certificate may not be exchanged for other services or items. Panache is not responsible for lost or stolen cards. Please see back of card for more details. Prices are subject to change.
Spa Packages: For maximum relaxation, packages are to be used entirely in one day or package may be changed to the value it was originally purchased for. A 25% fee will be deducted from the package if the appointments are cancelled with less than 48 hours notice.
Product Returns: All returns must be made within 14 days with the receipt, for store credit or exchanges only. Makeup, all brushes, skin care and sale items are final sale.